Easily integrate ServiceChannel with your existing IT service and workplace management systems
Increased efficiency: the right tool for facility management with quicker issue resolution times
Enhanced Workflow: Keep your IT ticketing system for IT issues while optimizing facilities management with ServiceChannel.
Reduced Downtime: Minimize revenue loss by keeping your revenue-generating assets operational.
Access an extensive network of providers already trained and using the platform
Track required provider compliance such as insurance coverage to mitigate risks
Monitor providers’ speed, quality, service cost and work order update & communication at every stage
Automatic warranty work assignment with overcharging prevention
Validate service provider invoices with ceiling price control, while integrating with existing ERP system
Review and approve service providers’ proposals with multiple level authority
Automatically dispatch work orders on a pre-defined schedule
Track assets spend and service history to inform repair / replace and purchasing decisions
24/7 call center for requesting work orders and emergencies follow-up with providers
Get insights into your facilities spend and performance with standard and custom reports
“We tried documenting all of the service requests and their status manually, but it proved to be very difficult keeping track of what was still pending. We could never tell because there was no way to track any work orders by vendor or any other measure.“
“Our members pay to shop with us, so we work to drive member delight. And what that means is ensuring we understand the conditions of all of our assets across the fleet so we know where to pinpoint investment“
“The team has gained the visibility to understand what’s going on with its operations in real-time, as well as a history of data to refer back to and use in the future for enhanced planning, budgeting, and forecasting.“
