Who’s Behind our Data Analytics – NewsChannel August 2015

Who’s Behind our Data Analytics – NewsChannel August 2015



Employee Spotlight

Meet Priya Ramachandran, Our Data Analytics Princess

Priya started at ServiceChannel in May 2014 and has quickly become one of the most popular people at our company. Priya is able to transform loads of numbers into an easy-to-understand report of what’s happening. She is the wizard behind our analytics. What makes Priya tick? Here is what she has to say:

“Many folks think analytics is all to do with making visually appealing dashboards and reports. It’s not just that, though. For me, it’s working with clients to understand their needs, using that as a reference to manipulate data and then create relevant reports. This allows clients to gather useful insights and make business decisions based off them. A client’s excitement when they see a report or a dashboard that they didn’t realize would be possible is always a fun moment!”

You may also be curious to know what our Data Analytics Princess does in her spare time.

“When I’m not number-crunching, I love playing with my Lego collection. (Disclaimer: I only discovered them last year so the magic has not worn off yet.) I’m also a voracious reader and I’m currently in the middle of The Dice Man by Luke Rhinehart. I also enjoy watching Korean TV shows.”

Customer Spotlight

RaceTrac Petroleum
RaceTrac, has more than 700 convenience stores throughout the South serving hundreds of thousands of customers per year. As with many of our customers, RaceTrac was mostly managing their service orders and their contractor sourcing manually. This left RaceTrac’s support organization with a large number of unresolved service tickets, which can impact store operations and, ultimately, their brand image with customers. After deploying ServiceChannel, RaceTrac was able to slash unresolved tickets in half even as the support organization managed through staff reductions due to attrition and other factors.


Interactive courses led by expert instructors on ServceChannel products. These courses are perfect for when you need a refresher, when you have a new employee onboarding, or when you want to learn best practices to get the most out of our products. Each course lists the skill level necessary (from Beginner to Advanced) and the target audience, so you can mix and match courses based on your needs.

Available Courses
Aug 12, 26 – Dashboard 101: How to Use the Service Request Dashboard
Aug 4, 18 – Service Automation Reports and QuickView
Aug 5, 19 – A Day in the Life of a Facility Manager: WO Creation & Mgmt
Aug 6, 20 – PMs (Preventive Maintenance) Module: An Overview
Aug 13, 27 – RFPs, Proposals, and QuickView
Aug 11, 25 – Invoicing and Invoice Reports


Featured Product
Compliance Manager
Compliance Management Simplified!
Check out our improved ServiceChannel Compliance Manager, which streamlines and simplifies the process of collecting, monitoring, and managing important details from your contractors, including W-9s, insurance, rates, licenses, and other business requirements.
  • Monitor overall compliance at a glance: See what percentage of your network has fully completed the requirements.
  • Enhanced viewing options: Filter by your entire contractor network, primary rank, and/or by client trades. 
  • Identify incomplete requirements with a simple click: Easily determine which items your contractors still need to complete to be compliant. 
  • Send notifications in bulk: Create customized compliance-reminder emails with a single click.


 Calendar: Upcoming Events

Aug 6 – ServiceChannel Learn&Lead: NYC
Aug 11 – Regional Contractor Meeting: NYC
Sept 8 – ServiceChannel Fall 2015 User Group
Sept 9 – CAB Meeting: Scottsdale
Sept 9 – SAB Meeting: Scottsdale
Sept 9-11 – PRSM Mid-Year Conference
Sept 24-26 – Urgent Care Fall Conference



Tip Of The Month

Did you know that ServiceChannel has a Chat feature staffed with Contractor and Client Support Agents 6 days a week from 9AM – 6PM (EST). The Chat widget can be accessed by going to ServiceChannel Online Support (SOS). The Help links are nested under the User ID on Service Automation or Fixxbook UI and the Support link on the corporate website; servicechannel.info, all direct to SOS.

To initiate a chat is very simple, select the CHAT button located on the lower right corner of SOS. Fill in your Name, Email, select the Department you need to contact (Contractors or Suppliers for Providers, and Facilities or Client for Subscribers). Type your inquiry into the message box and Start Chatting with a Support Agent. Every Chat creates a Support Desk ticket, emailed to you, providing quick access for any follow-up inquiries on the same subject. In the event of high chat traffic, a ticket will be created and an agent will answer your inquiry shortly thereafter.

For You, About You

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