Support and Training
From training to technical support to long-term guidance, we’re here for you.
Personalized guidance you can count on.
We’re only successful when our customers are. It’s why we offer more than training and technical support alone. We assign your own Customer Success Manager, dedicated to your business. Our expert will work with you to learn all about your specific goals and technology capabilities, then help you map a path forward for getting the most out of our platform.
You’ll get personalized recommendations on product features and guidance on how to configure the platform to fit your business processes. You’ll even be the first to hear about our latest innovations so you can always stay a step ahead.
I get so much more out of the system because of the account support team. They’re great at helping me use the platform to its full potential!
The right level of support to ensure success.
In addition, our team of support experts is always ready to help. And if you want one-on-one assistance with the product, our Premium Support Consultants will work with you as your assigned resource to answer all your questions directly by phone.
Your consultant can see into your system to accelerate routing and resolution of issues, and help you with configuration and system administration. They’ll even meet with you regularly to review your issue history to identify patterns that can help you deflect future calls.
Help to get the most out of our platform.
When you make the decision to deploy the #1 Facilities Management Platform, our prime team of implementation experts will work with you to analyze your business and plan a customized program to deploy the technology. To set you up for success, we’ll also help you with onboarding and training for your internal staff and even your provider network. Rest assured we’ll get you up and running fast, so you can keep every location running at peak performance for your customers.
See more at Learning Channel.