Featured Webinars

How to Build Customer Loyalty Through Asset Management

Take an inside look at how Sam’s Club is driving customer loyalty through high performance store operations. Learn how visibility and automation across all assets is key to reducing downtime, which enhances the brand experience to keep customers coming back

Refreshing the Restaurant Experience

Lemonade has always been a trendsetting restaurant brand, and Covid has only accelerated their evolution. Hear how their Facilities team rapidly adapts as a strategic partner to the business.

A Step-by-Step Approach From Operations to Assets

With all the opportunities to modernize your facilities program, where should you begin? Hear about the journey at Tops Market from improving operational visibility and tracking provider performance to increasing asset uptime.

How EG Group Is Driving the Future of Food Retail in Europe

In two decades, EG Group has grown from one to over 6,000 convenience retail locations across Europe, North America, and Australia. Hear how they are transforming their facilities management approach to improve the customer experience and optimize spend.

How We’re Building a Future-Proof Facilities Platform

Your business never stops evolving, and your technology should lead the way. Check out the ServiceChannel platform innovation that is defining the frontier of facilities performance.

Business Evolution Propels Facilities Innovation

With the rise of omnichannel shopping, locations are evolving faster than ever to keep up with shopper preferences. Learn how Facilities leaders are dealing with key trends and innovating to ensure their stores are ready.

Achieving Sustainable, High-Performance Operations

The rising sustainability demands of consumers and regulations are challenging facilities teams to keep up. We’ll review practical, actionable steps for operating a greener facility footprint that are also better for business

How to Manage a Transition to Sustainable Refrigeration

The rising sustainability demands on the grocery industry are challenging facilities teams to keep up. See actionable steps for building a business case for and transitioning to a greener refrigeration footprint.

How to Keep Facilities Humming in a Tight Service Provider Market

The reopening economy underscores the growing need for qualified service technicians. See how you can use data to identify and nurture your top providers and find solid replacements for underperformers in an increasingly tight labor market.

How Grocery Industry Trends are Propelling Facilities Innovation

The grocery industry is evolving faster than ever to keep up with shopper preferences. Learn how Facilities leaders are dealing with key trends and innovating to ensure their stores are ready.

How Supermarket Trends Are Propelling Facilities Innovation

The food retail industry is evolving faster than ever to keep up with shopper preferences. Learn how Facilities leaders are dealing with key trends and innovating to ensure their stores are ready.

How Grocery Leaders are Modernizing their Facilities Programs

What does a best-in-class facilities program look like? Hear how top supermarket brands are maximizing performance of critical assets like refrigeration while freeing up operations staff to focus on customer service.

The Veggie Grill Success Story

Hear from Alex Gama, Director of Operations at Veggie Grill, on how his team fueled growth and savings by partnering with ServiceChannel to transform their facilities management program.

In this webinar, you’ll learn:

• How to improve asset uptime with accurate location data
• How to save time for staff, providers, and corporate with location mapping
• How to accelerate repairs with streamlined communication

ServiceChannel Direct

Learn how Tommy Bahama improved resolution time by 41% and reduced spend by 29% across core trades with SC Direct.

You’ll learn:

• How to use new industry insights to evaluate your facilities’ spend and performance
• What restaurants should be paying to keep assets and locations running
• How new ways of benchmarking service providers can easily cut costs by 20%

You’ll learn:

• The most valuable applications of IoT in Facilities Management
• How to leverage data from Smart Buildings and Assets to reduce costs
• Actionable advice on how to realize the full potential of IoT

It’s a new era for Facilities Management. Join us and:

• Celebrate how FM has risen to the challenges of 2020
• See how ServiceChannel is adapting to serve you
• Get a sneak peek into new innovations

Capital assets are vital to serve guests and generate revenue. Learn about:

• Best practices to asset management and life cycle optimization
• Asset data that helps Love’s Travel Stops proactively reduce downtime
• How Carmax saved over $200k with automatic warranty routing
• Streamlining capital planning with the new Projects module

Need to do more while spending less? Our blueprint outlines:

• What areas to focus on to capture the largest savings opportunities
• Examples of cost savings your peers are achieving
• Tools to identify and measure results to share with stakeholders

Turn rich data into actionable insights for better outcomes. Learn about how:

• Walmart is revolutionizing the shopping experience with advanced analytics on millions of scannable assets
• RaceTrac leverages IoT connected devices reduce downtime and lower operating costs
• The pioneers’ digital transformations help to improve manufacturer reliability across the industry

Extend the value of ServiceChannel beyond facilities. Learn about:

• Various ways your peers are driving cost savings, brand image, and risk management
• How the Louis Vuitton facilities team leverages data to be the company’s “hero” 
• Unique use cases from departments such as Risk and Legal at The Cheesecake Factory

Supercharge provider sourcing with the industry’s richest performance data. See how:

• ServiceChannel can help you manage underperformers to get you better service while saving big
• Save A Lot reduced costs by 45% and boosted provider reliability
• The new Provider Search transforms the way you match with top performers

From safety protocols to cost pressure, 2020 brought many new complexities. Learn:

• How AMC solves these challenges with new ServiceChannel capabilities
• What tools your peers are using to stay agile during the pandemic
• How these tools can improve consistency and visibility in the future

Get strategic with provider management. Learn about:

• Best practices to drive provider performance improvement
• High-impact automated controls and insights
• Concrete tips for business reviews

Learn About:

• Why saving 20+%  is easier than you think
• Avoid the pitfalls of traditional approaches to sourcing & selecting providers
• Step-by-step approach for assessing providers

We’ll share expert advice, data insights, and three critical priorities for the new normal:

• Managing health risks to keep locations safe and running
• Controlling costs and reallocating budgets
• Staying agile and keeping providers, operations, and facilities aligned

We’ll be talking about:

• Aligning FM and Operations teams for fast, coordinated response
• Changing operating models to protect people, and how that impacts the FM team
• Ensuring service providers can deliver, particularly on deep cleanings

See how The Habit Burger:

• Overcame Facilities Challenges
• Deployed Service Automation Technology
• Benefited from Operational Best Practices

Learn About:

• What are the Connected Devices that Impact your IoT Technology
• IoT’s Impact on Multiple Industries
• How IoT Can Lead to Better Customer Experience
• Ways to Improve Your Organization’s Performance with IoT