NEW YORK — FEBRUARY 11, 2014 – NEW YORK, NY ServiceChannel, the leading cloud-based facilities services management platform, today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors. With this major release, part of the new ProView program powered by GoodData, ServiceChannel expects to help standardize service level expectations as well as KPIs used by the retail and restaurant industry to measure performance and track costs. Some of ServiceChannel’s customers – which include major retailers in the US – who have had a sneak peak at the scorecard, have already expressed overwhelming support of this initiative and believe strongly in its potential.
Paul Walsh, former VP of Sourcing at the GAP and immediate past President of the Professional Retail Store Maintenance (PRSM) organization, says, “Retailers are constantly looking to find ways to make improvements in operations as well as measure and track the performance of their partners – the goal being to provide great service while ultimately reducing costs. I have worked with ServiceChannel for many years and their innovative technology and constant efforts to provide best-in-class service to their customers makes them such a great partner and differentiates them from their competitors. I have had the opportunity to view their new Business Intelligence platform as well as discuss their initiatives with them and I am truly impressed with what they have achieved here. ServiceChannel is in the process of transforming the facilities management industry, assisting companies to better understand and run their operations while assisting their service providers to better understand and compete. The ProView scorecard is already yielding significant results.”
ServiceChannel’s ProView reports deliver powerful, customized reports that provide timely, accurate and pertinent information in an easy to understand, visual format. Based on historical, current and predictive views of business operations, ProView reports allows for more effective decision making. ServiceChannel’s ProView application includes operational, tactical and strategic reports.
Sid Shetty, President of Consulting Services and VP of Operations at ServiceChannel says “We are extremely excited about the opportunity we have here to change how information is viewed and used in the facilities management eco-system. Our customers and contractor partners are already on board and eager to use Business Intelligence as a part of their daily decision making process, as well as a means to achieve long term strategic goals.”
ServiceChannel, was named as a GAP Inc, Strategic Partner in 2013, awarded two Nike Vendor Excellence Awards in 2010 and 2012 and had been named Vendor of the Year in 2011 by The Professional Retail Store Maintenance Association (PRSM).
ServiceChannel provides facility managers with a single platform to source, procure, manage and pay for facilities maintenance services from commercial contractors. By providing a real time, web-based view of service data across all trades, locations and contractors, facilities managers drive significant ROI for their organizations without outsourcing or investing in new infrastructure. More than 190 major retail and restaurant brands use ServiceChannel daily to manage more than 40,000 contractors at over 100,000 locations in 63 countries.