New York — July 10, 2018 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that the ServiceChannel Facilities Management app has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of ServiceChannel with ServiceNow.
The new ServiceChannel Facilities Management app enables distributed enterprises to consolidate their critical facilities management workflows with other enterprise services in a single management dashboard. Specifically it allows customers to easily request and manage work orders with a third-party contractor, service provider, or internal technician. From there, ServiceNow users can track work order results to completion, while supporting invoicing and payment through the ServiceChannel platform.
“ServiceChannel is on a mission to help brands deliver great customer experiences across their physical assets, with peak operational efficiency,” said Tom Buiocchi, CEO of ServiceChannel. “Integrating with the Now Platform™ helps businesses simplify their services workflows and provides unprecedented transparency into their facility-related service requests.”
With this new integration, mutual customers can manage all service requests through a single interface, providing a consistent and transparent view across all activities. This integration streamlines workflows, improves the user experience, and crucially saves businesses time.
“We make complex workflows easier to manage to save our customers time and to make work, work better for people,” said Avanish Sahai, vice president of technology alliances at ServiceNow. “Updates to a work order’s status in ServiceChannel automatically updates the work order in ServiceNow, so everyone gets a consistent consolidated view of facilities work.”
See how ServiceChannel’s app on the ServiceNow Store can help your company today.
More than 500 retail, restaurant, healthcare, banking, and convenience store brands rely on ServiceChannel’s work order and contractor marketplace. This, coupled with the analytical insights to intelligently lower maintenance costs, increases both quality levels and compliance mandates.
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel solutions daily to help optimize millions of transactions and billions of dollars of spend annually.
The ServiceNow Store is the exclusive source for Now Certified apps from ISV Technology Partners that complement and extend ServiceNow and accelerate time to value for customers.