The ServiceChannel Paris Summit

Wednesday, 30 October, 2019
Hotel Lutetia, 45 Boulevard Raspail
Paris, France

Join us for this invitation-only, no-cost event with industry experts and innovators from leading European brands who have transformed their businesses with ServiceChannel. And get a sneak peek at how facilities will be the next pivotal driver to growing brands for the future.


Come together with the best-of-the-best in facilities to learn about the latest ServiceChannel product innovations, industry trends, and best practices to create amazing customer experiences at every location.


Along with special guest speakers and breakout sessions, we’re hosting an evening cocktail reception where you meet and mingle with your fellow facilities leaders in a relaxedsetting.

Get inspired.

Our jam-packed agenda will introduce you to game-changing strategies that you can use to turn facilities into your competitive advantage – and become the backbone of brand growth.


9:00 – 10:00Breakfast and Registration
Cristal Ballroom
10:00 – 11:00Welcome and Keynote:
Hugues Meyrath, Chief Product Officer, ServiceChannel

Brice Dubosq, Global Director Enterprise Sales, ServiceChannel

Vijay Ramakrishnan, Senior Director Product Marketing, ServiceChannel

Cristal Ballroom

11:00 – 11:45Customer Presenter:  Jean-Romain Theil, Category Sourcing Manager, Retail Operations and General Expenses, LVMH
11:45 – 12:30How Analytics and Decision Engine Deliver Insights to Drive Performance: Jess Countess, Senior Director Customer Success, ServiceChannel
12:30 – 13:45Lunch
13:45 – 14:30Customer Presenter: Francesco Fassio, Worldwide Facility Manager, Fendi
Cristal Ballroom
14:30 – 15:00Get the Information You Need with Work Order Lists and Dashboards: Igall Buzilo, Director Strategic Solutions, ServiceChannel
15:00 – 15:30Make a Perfect Match Between Providers and Your Processes with the Provider App: Bashir Abdallah, Vice President, Strategy in Product Management  
15:30 – 16:00Coffee Break
16:00 – 17:00Taking Control of Assets for Optimum Uptime and Sustainability: Leum Fahey, Product Manager, ServiceChannel
Cristal Ballroom
16:00 – 17:00Provider Roundtable: Bashir Abdallah, Vice President Strategy in Product Management, ServiceChannel
Beaux Arts
17:00 – 19:00Connections and Cocktails Reception

Featured Speakers


Jean-Romain Theil
Customer Presenter
Category Sourcing Manager – Retail Operations & General Expenses, LVMH


Francesco Fassio
Customer Presenter
Worldwide Facility Manager, Fendi

Bashir Abdallah

Bashir Abdallah
VP Product

Brice Dubosq

Brice Dubosq
Global Director
Enterprise Sales


Hugues Meyrath
Chief Product Officer,

Questions? We’re here to help.