The Chief Information Officer’s Guide to Facilities Management

As CIO, you are responsible for defining and deploying the technology strategy aligned to your company’s business objectives and goals. As such, you are constantly evaluating if new technologies will streamline current processes, all while ensuring data is secure and costs are in check. Your department has to be able to deliver its services at the speed of business including for traditional corporate functions such as facilities management. With the right system in place, you can speed up operations, provide key business insights, and reduce facilities-related costs across stores and regions.

Benefits of Service Automation

Service Automation is becoming the platform of choice for optimizing repair and maintenance and collecting, processing, and analyzing facilities data across all your locations. It enables multi-site facility managers to perform a range of functions related to ongoing repair and maintenance such as asset management, work order fulfillment, payments, and analytics. All managed through a web-based dashboard, it enables facility teams to optimize spend and ensure a quick time-to-resolution.

Discover how facilities management impacts your overarching operations and best practices for optimizing R&M so your company can cut costs and spend money where it matters.

Recent Blog Posts

A selection of thought leadership articles to help solve your day-to-day challenges:

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5 Key Software Features to Ensure Facility Data Security

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How Does A Service Automation Platform Improve Customer Engagement?

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13  Tips for Overcoming Facilities Management Post-Implementation Challenges

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4 Revolutionary Applications of AI in Facilities Management

Related Resources

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Extending the Value of Service Automation Across the Enterprise

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2019 Facilities Management Survival Guide

Ebook: 5 Perils of Outsourcing Your Facilities Management

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Why Buy a Facilities Management System

Frequently Asked Questions

What modern CIOs are thinking about:

Why Do I Need Facilities Management Software?

Facility management software captures all data related to your facilities maintenance program. All work orders, service requests, planned maintenance schedules, and equipment data, including invoices and warranty are easily accessible and stored on a single platform. This improves both your facilities management performance and your financial performance across all activities.

How Does Service Automation Integrate with Existing Processes?

Our technical team can set up ServiceChannel's Service Automation platform to feed service data into your existing corporate intranet or Internet site and will ensure seamless integration with your existing internal. ServiceChannel uses nonobtrusive technology that provides clients with timely, accurate, and pertinent information; proactive notification; and enhanced reporting and analysis capabilities.

What Kind of Support is Included?

When you first become a ServiceChannel customer, our implementation team will train you and your staff so you have a comprehensive understanding of ServiceChannel products and how best to use them. Once your implementation is complete, our customer support team will provide you and your staff with ongoing assistance 24 hours a day, 7 days a week.

Industries We Serve

Every industry has unique facility maintenance challenges. Let us help you set up the right software solution to improve the efficiency of your facilities and gain insight into spend, all from a single Service Automation and reporting platform.

retail

Retail

Luxury Retail

Luxury Retail

Restaurants

Restaurants

Grocery Stores

Grocery Stores

Convenience Stores

Convenience Stores

Spas & Fitness

Spas & Fitness

Financial Services

Financial Services

Healthcare

Retail Healthcare