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with Ryan Rao, Chief Development Officer at VIO Med Spa
Ryan Rao reveals how VIO Med Spa scaled to 65 locations by obsessing over franchisee selection, site psychology, and creating an experience customers refuse to give up — even in a downturn.
with Rigvi Chevala, CPTO at ServiceChannel
Rigvi breaks down what truly useful AI looks like and why it won’t replace FM professionals. It will finally let them do the job they were meant to do.
With Michelle Nolen, Owner of Truly Nolen
Michelle describes how Truly Nolen’s “Yellow Standard” prioritizes proactivity over reactivity. She also emphasizes that great customer outcomes start with taking great care of employees.
With Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands
Christopher shares a career spent in restaurants, not just behind a desk. He emphasizes the importance of focusing on KPIs before investing in technology, and standardizing operations while preserving your brands’ identity.
With Paul Walsh, Founder of Path2Max
Paul Walsh, founder of Path2Max, discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.
With Tom Kay, Managing partner at Efficio advisors
In this episode, Tom Kay talks about how FM teams can gain more visibility, more confidence, and more impact. With the rise of AI and smarter asset management, we have a real chance to change the perception of Facilities being just a cost center. Instead, it’s a strategic driver of brand outcomes.
With Jessica Garbarino, Head of Communications at Primark US
Jessica discusses the challenges and opportunities of building brand awareness in a new country. She highlights the importance of storytelling and making emotional connections with customers.
With Nish Kanapilly and Rahul Subramany, Co-Founders of Monaire
Nish and Rahul discuss the major challenges facing our industry: high costs and complexity of traditional systems, a lack of real-time data, and the need for more proactive and predictive maintenance.
With Aaron Salow, CEO of XOi Technologies
Aaron addresses the skilled trades gap, operational efficiency, and customer service. He also highlights the critical role of technology in supporting and elevating the skilled trades.
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