Facilities Management for the Grocery & Supermarket Industry

In the United States alone, there are nearly 40,000 supermarket locations.

This staggering number, coupled with the growing popularity of food delivery services, means that grocery facilities must be in optimal condition to attract new customers and maintain customer loyalty. Facilities management software with service automation can help.

ServiceChannel’s Service Automation suite allows grocery facility teams to easily create work orders, hire experienced contractors and technicians, oversee repair and maintenance work, submit payments, and analyze spend efficiently and at low costs across numerous locations, giving them the edge they need to succeed in this competitive industry.

Challenges of Managing Grocery Facilities

  • Supermarkets and grocery chains use specialized equipment like refrigerators, freezers, and self-checkout machines. Finding experienced contractors for these complex assets can be a challenge, as can managing R&M budgets.
  • Companies that maintain refrigerated assets, including supermarket and grocery chains, face a challenge in monitoring them and meeting the government compliance required with the use of associated refrigerants.
  • In a competitive industry like grocery, brand uptime is critical to attract and retain customers. Store aisles must be clean, stocked, and visually attractive and all equipment must be fully functional at all times.
  • Tracking and managing assets is challenging for grocery chains because of the volume and variety of equipment, its movement both within and across locations and all their associated information, from service history to warranty information.

“For the first time, we’re able to manage our equipment across all our locations as well as our refrigerant usage to make sure we’re not violating any government regulations and incurring fines. Doing this all in one system saves us a tremendous amount of time – and money!”

Vice President, Operations, Leading Regional Grocery Chain

Advantages of FM Software for Grocery

  • Our contractor directory Fixxbook allows for the easy finding, hiring, overseeing, and evaluating of service providers. Grocery teams can ensure their providers are insured and qualified to perform the work needed.
  • ServiceChannel’s refrigerant tracking software allows food retailers to track refrigerant use and ensure compliance with EPA 608 regulations. Stores can also automate workflows and build a stronger “green” brand.
  • With analytics and business intelligence capabilities, grocery chains can identify spend trends and outliers, track operational and financial KPIs, and generate actionable insights from easy-to-read dashboards.
  • ServiceChannel’s asset management solutions keep track of equipment details such as warranty, service history and more. Integrated QR and NFC based asset tagging makes managing equipment data vastly more manageable.