ServiceChannel Sponsors Keynote at PRSM Canadian Conference

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Why Focusing on Contractor Compliance is Important

In this distributed-asset world that we live in, we are starting to see a need for a level of compliance and control that has just not been there previously. For some companies, it is a real culture shock having to focus on contractor compliance. It can be considered a bottleneck: because if they were doing it, then they were doing it very inconsistently. Now facilities managers are saying, Read More

ServiceChannel and U.S. Retailers Meet in Basel, Switzerland for Facilities Roundtable

[new_royalslider id="8"]ServiceChannel was proud to participate in a Professional Retail Store Maintenance Association (PRSM) roundtable discussion on managing facilities maintenance for retailers engaged in store operations across Europe and the rest of the world. Read More

Who’s Leading your Contractor Compliance?

There is a lot of education needed in our industry about compliance. The need for contractor compliance is reaching levels that it has never been near before: So, we would like to educate not just users of our software, but educate the industry about contractor compliance. Read More

ServiceChannel and Clients Meet at Nike Headquarters for User Group Meetings

Below is an excerpt from an interview about the ServiceChannel User Group held in September at the Nike Headquarters in Beaverton, Oregon. Read More

The Momentum of C-Store Cleanliness

  My family and I were on a car trip to Florida from Tennessee. Like all car trips someone had to stop and use the restroom. As the Dad, my job was to get us from point A to point B in as shortest time possible. I am not sure why we do this, but there is an unspoken mission that we ‘Dads’ have to average a time faster than the posted speed limit sign from starting location A -to- ending Read More

Why Some Facility Managers Have Less Stress Than Others

I love my job. I wonder how many readers agree with this statement. I am a CSM for ServiceChannel. ServiceChannel is a cloud based facility maintenance solution for Retail Stores, Convenience Stores, and Restaurants. CSM stands for Client Success Manager, but the signature on my email reads Chief Smile Maker. I get to help facilities managers tackle a tough, never-ending job and I get a lot of Read More

How I Saved $100,000 in 5 Minutes

At one point in my career, I was promoted to National Facility Manager for a large petroleum retailer. The transition had started off with great success, and my team was really coming together. Budget numbers looked on track, the facilities had begun to raise their standards and Spring was just around the corner. That is when the wheels started to fall off the bus. Read More

Terminix Chooses ServiceChannel Software to Manage National Subcontractor Network

Terminix chooses ServiceChannel’s Private Network software to manage their subcontractor network. August 15, 2013 - NEW YORK, NY – Terminix, the largest pest control company in the world, has selected ServiceChannel’s Private Network software as a service (SaaS) application to source, credential and manage compliance of their subcontractors nationwide. Terminix, a ServiceChannel enabled Read More

Cashier vs. the Compressor

  Here it is in mid-August and summer is winding down. But parts of the country are still seeing record high temperatures while other parts of the country are expecting Noah and his Ark to float on by. Summer is the time for heat and humidity. C-Store operators face two equally challenging tasks: Having a great team and having a great facility. You need both to service your customers. Read More

How to Guarantee Project Success

  I started working when I was 13 years old. I mostly held simple jobs like paper routes and cleaning houses. When I turned 16 years old, I started working at McDonald’s. It was the perfect job for me; and that got me started working in restaurants. For the next 13 years, I worked in a number of different restaurants as I worked my way up to district manager of casual-theme restaurants. In Read More

Meet Consumer Demands with Strategic Convenience Store Management

The convenience store (or “c-store”) industry, with approximately 150,000 locations across the US, serves more than 160 million customers every day. Consumers from every demographic visit c-stores for fuel, beverages, food and more. Of course, with multiple options on almost every block, it’s a highly competitive industry. In addition to price, facility issues like the appearance of the store Read More

Ruby Tuesday Selects ServiceChannel as Restaurant Facilities Services Management Platform

Restaurant chain to leverage single technology platform for repair and maintenance across 750 locations ServiceChannel, the leading facilities services management platform, today announced that Ruby Tuesday, Inc. (NYSE: RT) has chosen its technology to streamline facilities management across its 750 locations throughout the United States. Read More

ServiceChannel and POE Partner to Streamline Facilities Management for Healthcare

PSCH, a behavioral health agency, has greatly reduced service and repair costs across hundreds of its locations ServiceChannel, the leading facilities services management platform, today announced that it has joined forces with Partners for Organizational Excellence (POE), to bring awareness of its solutions and its many benefits to facilities in the healthcare sector. Read More

ServiceChannel’s Momentum Continues to Grow as it Hosts its Fifteenth User Group Meeting

Long time clients such as Burlington Present Benefits of Platform ServiceChannel, the leading facilities services management platform, today announced that it has experienced significant growth in the first half of 2013. Most recently the company concluded its fifteenth user conference in which five leading national retail customers shared their best practices with more than fifty retailers and Read More

ServiceChannel Unveils New Tool for Commercial Contractors

ServiceClick Contractor Console helps contractors better manage client relationships, quantify performance for prospects and monitor cash flow ServiceChannel, the leading facilities services management platform, today announced that it has introduced the ServiceClick Contractor Console, an online dashboard to aid commercial contractors in better servicing their clients and managing their Read More

ServiceChannel Customer Spotlight Panda Restaurant Group at RFMA

This year at the RFMA 2013 Annual Conference, Roger Goldstein spoke on a CMMS panel about his experiences with ServiceChannel. As the Facilities Director of Panda Restaurant Group, a ServiceChannel customer, Roger relies on ServiceChannel’s facility repair and maintenance solutions and gives great insight into Panda Restaurant Group’s success with ServiceChannel. Read More

Cloudy Skies for FM Air?

The other day I was planning a trip. My first step? I went to my favorite airline’s Web site (We’ll call it “FM Air”) to see how their flight options and prices compared to all the others… Read More

CraftWorks Restaurants & Breweries Selects ServiceChannel to Manage Facility Services and Control Costs

Single technology platform to allow CraftWorks to focus on “every guest, every time” ServiceChannel, the market leader in facility service management solutions, today announced that CraftWorks Restaurants & Breweries Inc. has chosen its technology platform to streamline its facility management processes across its 140 locations including its largest brands, Old Chicago, Gordon Biersch Brewery Read More

ServiceChannel Client to Discuss CMMS at RFMA 2013

Roger Goldstein of Panda Restaurant Group will join a panel of his peers at the upcoming RFMA show in Orlando. The panel will focus on computer maintenance management systems (CMMS) and participants will discuss their experiences with CMMS solutions. Roger plans to discuss why he chose ServiceChannel and the benefits his organization has received as a result. Read More