Cloudy Skies for FM Air?

The other day I was planning a trip. My first step? I went to my favorite airline’s Web site (We’ll call it “FM Air”) to see how their flight options and prices compared to all the others… Read More

CraftWorks Restaurants & Breweries Selects ServiceChannel to Manage Facility Services and Control Costs

Single technology platform to allow CraftWorks to focus on “every guest, every time” ServiceChannel, the market leader in facility service management solutions, today announced that CraftWorks Restaurants & Breweries Inc. has chosen its technology platform to streamline its facility management processes across its 140 locations including its largest brands, Old Chicago, Gordon Biersch Brewery Read More

ServiceChannel Client to Discuss CMMS at RFMA 2013

Roger Goldstein of Panda Restaurant Group will join a panel of his peers at the upcoming RFMA show in Orlando. The panel will focus on computer maintenance management systems (CMMS) and participants will discuss their experiences with CMMS solutions. Roger plans to discuss why he chose ServiceChannel and the benefits his organization has received as a result. Read More

The Client-Centric Organization

Many companies talk a big game when it comes to putting clients first and improving client satisfaction. But talk is cheap. Action and results are what count. Since coming to ServiceChannel, I've been really impressed with the natural way in which everyone on our team is responsive to client needs and does everything they can to exceed client expectations. We don't always succeed, but we are Read More

Information Richness versus Reach

One of the fundamental concepts of electronic commerce platforms (like ServiceChannel), introduced in a very popular 1999 book Blown to Bits by Evans and Wurster, is that "e-commerce blows up the richness versus reach trade-off". Not quite certain what that means? Let's first take a look at this trade-off and then let me explain how platforms like ServiceChannel have done exactly what Evans and Read More

ServiceChannel Reached 100,000 Locations Milestone

December 1, 2012 - NEW YORK, NY - ServiceChannel, the market leader in facilities management/contractor collaboration, has reported that its technology platform is now in use at over 100,000 locations in 24 countries worldwide by some of the largest brands in retail, restaurants, hospitality and banking. Read More

Cost vs. Performance: Finding the Happy Medium

by Sid Shetty, President, inGEAR - a division of ServiceChannel Facilities teams have a key role to play in ensuring their stores get the best service possible at a price that fits their organization's R&M budget. To do this, they need to be given the right tools to view, spend, and perform. Read More

Nike Presents ServiceChannel with 2012 Vendor Excellence Award

ServiceChannel, the market leader in facilities management/contractor collaboration, has received its second Vendor Excellence Award from Nike at their 3rd annual Vendor Conference hosted by the Nike Retail Facilities Team. Read More

TMI: Too Much Information?

How to present data with a clear message by Sid Shetty, President, inGEAR - a division of ServiceChannel I was watching a show about the news the other day and realized that some of the struggles faced by news broadcasts and talk shows are very similar to those we face when creating a report for our clients. How do you highlight and report on the most impactful information? How do you prioritize Read More

ServiceChannel Relaunches Fixxbook Website with New Look and Enhanced Functionality

New York City, NY, July 30, 2012 -- ServiceChannel Inc. has relaunched its Fixxbook website at with a fresh new design and enhanced functionality. Developed by Fixxbook's experienced production and marketing teams, along with Path Interactive, the new website embodies the company's commitment to modern web design while expanding the product's capabilities, which has made Read More

What is the Value of ServiceClick’s Data?

By Siddarth Shetty ServiceChannel is, at its essence, a technology platform. And what makes ServiceChannel so powerful is over 12 years of unmanipulated service history data stored in ServiceClick. In the aggregate, this information provides us with unique insights and perspectives which enable us to make intelligent decisions on what we need to do to make our clients' departments better, Read More

What is the Power of Business Intelligence?

By Siddarth Shetty Data is only as good as conclusions it helps you derive, and the actions that follows. How long does it take you to gather data? Are you spending more time creating a report, than analyzing it? If you're spending more time creating a report than using it ... then you're in need of Business Intelligence. Read More

ServiceChannel Reaches Major Industry Milestone – 30 Million Work Orders Processed

ServiceChannel, the market leader in facilities management co-sourcing, has reached a major milestone for the facilities management industry, processing its 30 millionth online work order. Read More

ServiceChannel Reaches Major Industry Milestone with 30 Million Work Orders Processed Across Its Platform

Media Contact: Steve Keltz 516-240-6814 FOR IMMEDIATE RELEASE SERVICECHANNEL REACHES MAJOR INDUSTRY MILESTONE WITH 30 MILLION WORK ORDERS PROCESSED ACROSS ITS PLATFORM NEW YORK, NY - ServiceChannel, the market leader in facilities management co-sourcing, today processed its 30 millionth online work order, according to the company, reaching a major milestone for the Read More

PRSM publishes Sid Shetty on inGEAR Business Analytics

Sid Shetty, President, inGEAR Business Analytics, a division of ServiceChannel, has a feature article in the May/June 2012 issue of the Professional Retail Store Management (PRSM) industry magazine. Sid will also be a frequent blogger. Here's an excerpt: Read More

ServiceChannel Named 2011 Vendor Of The Year at PRSM National Conference

FOR IMMEDIATE RELEASE NASHVILLE, TN - The Professional Retail Store Maintenance Association (PRSM) named ServiceChannel as 2011 Vendor of the Year at an awards ceremony during its National Conference here on Monday night, April 4, 2011. According to PRSM, the award is determined each year by a vote of retailers and industry vendors who select the company that they feel best exemplifies excellence Read More

The Value of CMMS in Retail Business Decisions

  As seen in MayJune 2012 Issue of PRSM Magazine By Sid Shetty, President, inGEAR Business Analytics, a division of ServiceChannel When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it's Read More

How Did the Fixxbook Contractor Directory Evolve from ServiceChannel?

Having spent over 25 years in the world of facilities management, I’ve learned a thing or two about working for national retail chains, as well as operating large service companies. There's always been the challenge of national chains finding good quality service providers and getting good quality service providers in front of these national chains; connecting them. There really wasn't a vehicle Read More

Nike’s Innovative Approach to Facilities Management Data Featured in PRSM’s new 2015 Trends Report

Hot off the press is the 2015 Trends Report from industry trade group PRSM (Professional Retail Store Maintenance) featuring a wide range of forecasts for various aspects of the Facilities Management Industry (don’t miss the Developing the Team of Tomorrow discussion on page 24). Also included in this report is an article highlighting Nike’s innovative approach to leveraging the wealth of repair Read More

Who’s Behind our Data Analytics – NewsChannel August 2015

Employee Spotlight Meet Priya Ramachandran, Our Data Analytics Princess Priya started at ServiceChannel in May 2014 and has quickly become one of the most popular people at our company. Priya is able to transform loads of numbers into an easy-to-understand report of what’s happening. She is the wizard behind our analytics. What makes Priya tick? Here is what she has to say: Read More