Small Steps to Integrate Sustainability

Stores everywhere are looking for ways to become leaders in sustainability and environmental stewardship. Fixxbook, a subsidiary of ServiceChannel, makes it easy for facilities to verify a contractor’s commitment to green technologies by obtaining certified proof that the contractor is reusing, recycling and reducing as much as possible. Read More

May Winner of ServiceChannel’s Van Photo Contest

This month's winner of the Van Photo Contest is Pasquale Magneri! Read More

Compliance Gives Contractors a Competitive Advantage

Contractor compliance requirements can have a positive impact on your business in 3 ways: It raises the bar. When a contractor goes through the screening process and gets vetted, they get a badge on their profile. They show up as being a verified contractor. If you are running a legitimate contracting business or service and you are compliant, you have the potential to get more work. Read More

April Winner of ServiceChannel’s Van Photo Contest

April's winning entry was submitted by Karen Scott. Enjoy! Read More

User Groups Provide Interactive Experience for ServiceChannel Users

The ServiceChannel team and I arrived in Orlando, Florida on April 5, 2014 to conduct a complimentary User Group for about 100 of our clients, one day before the Professional Retail Store Maintenance Association (PRSM) trade show began. The theme of our User Groups are “Insights, Information and Inspiration.” Our goals were to: Read More

PRSM 2014: The Call for Data

Congratulations to Professional Retail Store Maintenance Association (PRSM) for continuing the “Call for Data.” In the 16 years since it was founded, PRSM continues as a major player in the facilities management industry. ServiceChannel has watched over the years as the trade show has grown, both in size and importance. This year there were over 100 Retail companies in attendance and over 330 Read More

ServiceChannel Invited to Speak at Gartner Business Intelligence and Analytics Summit

It’s been a whirlwind week! Fresh from my presentation at the Retail Design, Construction and Facilities show, SPECS, in Grapevine, Texas, I flew out to Las Vegas, where ServiceChannel was invited to present at the Gartner Business Intelligence and Analytics Summit. Together with GoodData, our Business Intelligence (BI) platform partner, we delivered an overview of how smarter businesses - like Read More

First Winner of ServiceChannel’s Van Photo Contest

March's winning entry was submitted by our very own Steven Gottfried. Enjoy the ironic photo! Read More

ServiceChannel Presents on Business Intelligence at SPECS

Recently ServiceChannel had the honor of presenting at the Store Planning and Equipment Construction Services (SPECS) tradeshow in Grapevine, Texas. We were invited to speak alongside GoodData, which is our Business Intelligence (BI) platform partner. SPECS, held by Chain Store Age magazine, has been meeting for over 50 years. Attendees included architects, real estate executives, Read More

Pinpointing Problems Worth Solving

by Jeffery Finkle In my last post, I wrote about how many startups fail because they try solving problems no one really has or cares enough about to spend money to solve. I mentioned that while poor execution is responsible for many startup failures, you can’t execute your way out of a bad idea. Read More

ServiceChannel Completes Examination in Conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization

NEW YORK — ServiceChannel, the leading facilities services management platform, today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of August 1, 2013 through January 31, 2014 that was performed by an independent auditing firm. Read More

ServiceChannel Completes Examination in Conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization

NEW YORK — ServiceChannel, the leading facilities services management platform, today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of August 1, 2013 through January 31, 2014 that was performed by an independent auditing firm. Read More

ServiceChannel’s Formation of the Contractor Advisory Board Gives New Voice to End Users

The ServiceChannel Contractor Advisory Board’s mission is to explore and identify issues and topics that are important to contractors and to make recommendations to continuously improve the quality and relevance of ServiceChannel products and services as well as provide input that leads to the strengthening of ServiceChannel’s relationship with the contractor community. Read More

ServiceChannel and GoodData Model Cloud Business Intelligence

by Jelani Harper DATAVERSITY™ has published a number of articles in the past few months indicating that the Cloud is an increasingly viable option for Business Intelligence(BI) and Big Data analytics. Read More

ServiceChannel Launches New Contractor Scorecard to Deliver Industry Standard in Cost and Performance Tracking

NEW YORK -- FEBRUARY 11, 2014 - NEW YORK, NY ServiceChannel, the leading cloud-based facilities services management platform, today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors. With this major release, part of the new ProView program powered by GoodData, ServiceChannel expects to help standardize service level Read More

ServiceChannel Analytics Now Powered by GoodData to Deliver State-of-the-Art Business Intelligence Platform

ServiceChannel analytics now powered by GoodData to deliver state-of the-art analytics and visualizations NEW YORK & SAN FRANCISCO--(BUSINESS WIRE)--ServiceChannel, the leading facilities services management platform, today announced that it has partnered with GoodData, the leader in cloud business intelligence, to help deliver a state-of-the-art, big data reporting and analytics platform to Read More

Managing Facilities for Luxury Retail versus Box Stores

  There are similarities between luxury retail and box stores. Both want increased customers, both need adequate staffing and both require proper systems management. Pronounced differences are found, however, in several aspects of luxury retail management: Read More

Why Supplier Diversity is Key

Having a diverse supplier base supports job growth and human capital that contributes to the economic well-being of our communities. Beyond compliances, we understand diversity promotes innovation and creativity, and we value uniqueness that warrants a competitive advantage. Diversity, Inclusion, and Equity are our guiding principles as we harness intercultural competence. Read More

What’s In-Store for Online Shoppers: Brand Uptime

Consumers have the ultimate choice to shop electronically or in-store for their holiday gift giving. As retailers know, your store is your brand. Creating a positive, memorable in-store shopping experience is key to producing a repeat customer and strengthening brand loyalty. When the consumer enjoys their in-store experience, they are likely to purchase holiday gifts through entering the store, Read More

ServiceChannel Sponsors CVS Caremark Supplier Diversity Event

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