Life is Truly about Learning – NewsChannel September 2015

Life is Truly about Learning – NewsChannel September 2015



Employee Spotlight

Meet Chellie and Shari: The Dynamic Duo Behind LearningChannel

Chellie Esters and Shari Johnson worked closely together to successfully launch LearningChannel, our online training forum where customers can dial in to learn tips, tricks, and best practices, as well as interact with our long-time trainers like Shari. Chellie, an Instructional Designer, came to ServiceChannel 6 months ago to design and develop learning opportunities for ServiceChannel clients, service providers, and employees. Shari, our Client Training Specialist, has been at ServiceChannel for more than 7 years. Her prior background as an SC Account Executive is extremely beneficial during our clients’ implementation process to ensure a smooth and successful roll-out.

When asked what satisfies them most about helping customers, Chellie answers first: “When a customer says that they’ve ‘got it,’ and that they’re going to take what they’ve learned back to their jobs: That’s the most satisfying feeling.” Shari’s response is similarly client-oriented: “My passion for helping people and seeing their success is extremely rewarding.  Receiving positive feedback from clients is something I strive for and is the best reward. Their success is my success!”

At night, Chellie is earning a Master’s degree in Organizational Leadership. When she isn’t studying she spends time scoring music or crewing for short films with her director/producer friend. And when Shari isn’t teaching the Service Automation suite you can find her providing private riding lessons, spending time with her family, or riding her horse Rueben. She is the ultimate animal lover and currently has 3 dogs, 3 cats, and 2 horses.

Customer Spotlight

Brightside Academy


Brightside Academy, an early education and child care provider with 60+ locations throughout the Northeast, has successfully deployed ServiceChannel to achieve significant cost saving and operational efficiencies, including the reduction of time required to resolve service requests by more than 90 percent.

In addition, Brightside actually increased the number of work orders it was able to process by more than 160 percent by reducing workflow complexity and providing better visibility into open-case progress for all ServieChannel users.



Interactive courses led by expert instructors on ServceChannel products. These courses are perfect for when you need a refresher, when you have a new employee onboarding, or when you want to learn best practices to get the most out of our products. Each course lists the skill level necessary (from Beginner to Advanced) and the target audience, so you can mix and match courses based on your needs.
Available Courses
Sept 9, 23 – Dashboard 101: How to Use the Service Request Dashboard
Sept 1, 15, 29 – Service Automation Reports and QuickView
Sept 2, 16, 30 – A Day in the Life of a Facility Manager: WO Creation & Mgmt
Sept 3, 17 – PMs (Preventive Maintenance) Module: An Overview
Sept 10, 24 – RFPs, Proposals, and QuickView
Sept 8, 22 – Invoicing and Invoice Reports

Featured Product

MobileAppOur NEW Mobile App – Download it Today!

This month ServiceChannel launched a new version of our mobile app that enables customers to create, search, assign and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iOS and Android smartphones and tablets. Manage & repair maintenance issues from anywhere with your mobile device.
  • How it works: Reduce time-to-resolution via instance access (via phone or tablet) to work order life cycle management and conduct on-site inspections of your locations.
  • How it helps: Manage work orders, perform efficient audits, boost visibility, enhance brand uptime, resolve issues faster and capture comprehensive data.
  • Features: Work order management, complete search capability, multiple audit types & multi-platorm and device support.
Learn more…

Calender: Upcoming Events 



Sept 8 – ServiceChannel Fall 2015 User Group
Sept 9-11 – PRSM Mid-Year Conference
Sept 24-26 – Urgent Care Fall Conference (UCAOA)



Tip Of The Month

If you want to reassign a work order but you don’t see the Provider’s name in the list, check the ‘Trade’ to make sure that it’s the right one.

Changing the ‘Trade’ will automatically update the list of Vendor names that you can choose from.

For You, About You

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