How to Optimize Restaurant Facilities Management with FM Software

The restaurant industry is enormous in terms of both revenue and workforce. According to research from the National Restaurant Association, the restaurant industry recorded $799 billion in sales in 2017 and employs 10% of the overall US workforce. As a major player in the economy and the job market, it’s critical that restaurants optimize operations and generate the most profits possible.    

Restaurant Facilities Management

However, restaurant owners face a unique set of challenges in keeping their businesses running smoothly beacuse they rely heavily on kitchen equipment, so it is paramount that all machines are healthy, clean, and up-to-date.

Also, many restaurants have multiple locations (in 2016 there were 292,832 chain restaurants in the United States), making it difficult to manage repair and maintenance that needs to be completed in various places.

Without visibility into what work needs to be done, their current work orders and contractor performance, restaurants may spend unnecessary time and money on maintenance and put their operations at risk. Luckily, facilities management software can help owners tackle their contractor challenges.

3 Benefits of FM Software for Restaurants

Let’s take a look at three aspects of facilities maintenance that FM software automates key restaurant maintenance processes:

1. Managing Repair and Maintenance

Restaurants are full of equipment from stoves and freezers to sinks and HVAC units, all of which occasionally require repair and maintenance. When it comes time for equipment work, restaurant managers need to contact, manage, pay, and evaluate contracted repair and maintenance workers.

FM software can help restaurant managers looking to streamline their repair and maintenance processes. When equipment suddenly breaks or malfunctions and requires immediate attention, restaurant managers can use this software to schedule labor and manage repair from anywhere. Cloud-based FM software is capable of tracking work requests, fulfillments, and quality to manage work virtually.

Virtual management of work orders relieves restaurant employees from work supervision and leaves them free to focus on their customers. Virtual management is also helpful for restaurants with multiple facilities. Using this technology, managers can input orders for work needed in multiple restaurant locations in one place, as well as oversee the work done in the separate facilities.

Additionally, FM software may provide a contractor database with information like insurance and certifications. Access to contractor credentials increases the chances of selecting a skilled, qualified contractor, and thus reduces compliance and safety risk.

2. Monitoring Assets

Restaurants have countless pieces of equipment, so keeping track of all of them and their specifics is a challenge. FM software has the ability to store equipment data and make it easily accessible.

Within this software, restaurants are able to keep track of equipment data like location, vendor, warranty, purchase date, purchase or lease price, serial or model number, and service history. Having access to this information simplifies work orders and work completion, since restaurants are able to provide contractors with details about equipment that can be helpful in repair and maintenance.

Asset tracking is also helpful when it comes to keeping up with routine equipment maintenance. Using FM software, restaurant managers can anticipate and schedule planned maintenance.

3. Scheduling Planned Maintenance

Planned maintenance is work done regularly for equipment upkeep and health. By performing planned maintenance, restaurants are able to keep their equipment in optimal working condition, as well as reduce the chances of equipment failure, which requires complete repair. This practice helps save restaurants money, as planned maintenance is less expensive than full repair.

Additionally, by reviewing software-provided data, restaurants can make decisions about when to replace equipment for the most favorable timing. They may choose to do so during less busy months or during a time when that specific piece of equipment is not needed.

For example, HVAC maintenance or repair can be scheduled for milder months when it is not typically used. Thus, the HVAC work is not disruptive to restaurant customers.

Final Thoughts

Using FM software has been proven to help restaurants streamline their contractor management and save money: a major restaurant chain used this solution to reduce their average work order resolution time by 56% and increase first-time work order completion rates by 88%.

This cost reduction, increased contractor access, and immediate results demonstrate how valuable this kind of solution is to restaurants. Ultimately, the savings generated by utilizing FM software in restaurants far outweigh the costs of implementing.

Learn more about optimizing restaurant management processes with specialized FM software.