Experience is (now) everything. It’s critical that customers receive exemplary service from start to finish while engaging with your brand. That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently. And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary work is performed.
As more companies look to automate such service requests across their enterprise, SaaS provider ServiceNow customers are now well suited to do just that. How? That’s where we come in. As detailed earlier, ServiceChannel’s comprehensive facilities management functionality is now integrated with the ServiceNow platform.
ServiceNow Customers Now Have Access to Integrated FM Software
This seamless integration allows ServiceNow users to manage all service requests through a single interface and maintain a single system of record, while realizing the benefits of managing the entire work order lifecycle (from contractor sourcing and service management to payment and analytics) with ServiceChannel’s Service Automation platform.
With this new joint solution, we were of course excited to engage with the ServiceNow user community. And where’s the best place to connect with ServiceNow’s customers, learn about their particular challenges and show the advantages of using these two systems together? Easy; it’s ServiceNow’s annual conference, Knowledge18.
Dropping Facilities Knowledge(18)
ServiceNow’s annual user conference attracted over 18,000 attendees and kept them entertained for an entire week with more than 300 breakout sessions, 120 labs, and an expo hall where we presented live demonstrations of the new ServiceChannel Application for ServiceNow.
With the recent ServiceChannel application integration onto the ServiceNow platform, customers now have the benefit of having their data consolidated into one central location. This helps to minimize the previous requirement to input data into two systems.
As a partner in the ServiceNow Technology Partner Program, in addition to participating in the conference at our exhibit booth, we enjoyed the local links by sponsoring a hole at their third annual golf event just prior to Knowledge18.
Overall, the conference presented a great opportunity for ServiceNow customers and partners to learn how to create experiences for employees and customers. Each day offered rich content, industry expert speakers, and opportunities to enhance your knowledge of ServiceNow and digital transformation and business success.
Elsewhere At Knowledge18…
During Knowledge18’s keynote presentations, ServiceNow CEO John Donahoe strongly expressed the need for a strong and cohesive services and ISV ecosystem. ServiceNow is looking to their partners as the main drivers in their growth rates within the next year, which continues to be greater than 40% for Enterprise and 50% for Commercial and Mid-markets.
We’re excited to begin sharing the application integration to all the joint ServiceNow and ServiceChannel customers over the coming weeks. If you’re a customer of either ServiceNow or ServiceChannel – or both – please reach out. We’d love to show you the value you can now gain.
Learn more about the benefits of integrating service automation into your facilities management technologies and processes.